Legal Information

Privacy Policy

Effective Date: July 2026

Welcome to Oh My Prague. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

This website and the associated events are operated by Warehouse Entertainment, s.r.o. ("we," "our," or "us"). We act as the data controller for the personal information you provide to us.

2. The Data We Collect

We may collect, use, and store different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, and nationality.
  • Contact Data: Includes email address and telephone number provided during the booking process.
  • Financial & Transaction Data: Includes details about payments to and from you, and details of events you have purchased. (Note: We use secure third-party payment processors; we do not store your raw credit card data).
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, and standard website analytics to improve your digital experience.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To perform a contract: Processing your event bookings, issuing tickets, and managing entry (e.g., VIP Fast-Track lists).
  • Customer support: Communicating important logistical updates, such as harbor timetables, weather changes, or booking modifications.
  • Legal obligations: Complying with local Czech legal, accounting, and tax requirements.

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with trusted entities strictly for operational purposes, such as:

  • Payment service providers (gateways) to process your ticket purchases securely.
  • Professional advisers (lawyers, bankers, auditors) and the authorities in the Czech Republic if strictly required by law.

5. Your Legal Rights (GDPR)

Under European data protection laws, you have specific rights regarding your personal data. You have the right to:

  • Request access to your personal data.
  • Request correction of any incomplete or inaccurate data we hold about you.
  • Request erasure of your personal data when there is no good reason for us continuing to process it.
  • Withdraw consent at any time where we are relying on consent to process your personal data (e.g., marketing newsletters).

6. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact us using the details set out below:

Company: Oh My Prague by Warehouse Entertainment, s.r.o.
Address: Navratilova 4, 11000 Prague, Czech Republic
Company ID (IČO): 21832021
Email: events@wprgprague.com
Phone: +420 603 433 717